Our Standards
No fancy pictures or gimmicks: just quality IT Support Services for your small (or not-so-small) business; whether it is in the East Midlands, or as far away as London (or further still!), we are here to help!
I.T. Aid Europe Ltd has been successfully offering IT outsourcing, IT support and PC support to our customers for over 10 years. Our team includes expert IT support specialists who are dedicated to providing our clients with superior customer service.
We strive to provide quality and reliable support to our clients any time of the day; whether it's via email, phone or on-site support, we are always there ready to lend a helping hand!
We are so confident in our support team that we are able to provide the following guarantees:
Server Problems? Help will be on the way within 30 minutes or less
No surprise bandwidth limitations
Network Connectivity 99.9% of the time
Legal Documents for Managers
Every company should, by now, have a policy in place for the use of computers and company software.
It is essential that users have an understanding of computer systems and the way that a company coexists with its I.C.T (Information and Communication Technologies).
Training is the obvious answer, but can cause logistical issues as often staff can appear- or disappear- quickly depending upon the shape of the business. Often there is also little or no time for induction.
Considering that the computer is quite an expensive tool and that most people in business will need one, it is odd that so little time is spent teaching individuals the basics of Computer and I.T. Etiquette.
Many times, support calls are unnecessary and often are caused by a lack of understanding about how the systems, that are used day in and day out, actually work or, more importantly, how easy they are to break if operated by those who have not been properly trained.
Below are documents designed to help the I.C.T. Manager breathe a bit easier.
All documents are in draft form and can be tailored to meet your particular business: simply call us to arrange a free consultation.
We will then be able to help tailor the policy to meet your needs, and also provide advice with regards to the induction of your employees.