IT Support Schemes were set up by IT Aid Europe to make the management of IT outsourcing as straight forward as possible for the majority of our customers. It is far easier to budget and plan for IT if the way ahead is made clear and the time scales / costs can be spread over a whole year. Most of our scheme customers have been on these plans since their inception, their IT departments have flourished, and now they are an integral part of the business as opposed to acting as a 'White Coat' department hiding from 'Users'.

It is now more simple than ever to join one of our support schemes.

We will sit down with you face-to-face in order to discuss what is most appropriate for you and your business; the initial consultation is free and there is absolutely no obligation to partake. Amongst these discussions, a number of hours will be allocated to the business (only after being agreed upon by all parties) and will be based upon technical needs as well as the number of users and/or machines and the number of servers in the business.

As a guide, our standard schemes are as follows:

Number of Users Recommended Scheme Number of Hours Home Office Users Bronze 32 hours per annum Small Office Silver 55 hours per annum Small Offices Gold 80 hours per annum 20+ Users Platinum 110 hours per annum

(For more detailed information on our schemes - including our Pay As You Go option - please view our
IT Aid Support Schemes Document (.pdf format))

 

How It Works:

Whenever you call the help desk, you will be asked your name, business, and telephone number.
Then one of our qualified engineers will  help to resolve any problem you encounter, after which they will log the time spent on the job.

Please note: there are no limits to the problems we can help with, and no problems are too big or too small. Whether you have an enquiry about what software to buy, about syncing your mobile phone to your company's network, or having an internet line installed, we will always be more than happy to help and will do so in a timely manner.

Every month you will receive an itemised bill with each job listed and how much time was spent. It will also give you the total number of remaining hours; therefore, you will be able to keep track and see exactly where your money is being spent.

 

Out-Of-Hours Service:

Our telephone support team is available during office hours; although, there is also an out of hours cover service which will enable you to call an expert up until 10:00 pm and at the weekend (including bank holidays) should you experience any difficulties with your computers, network or software.

All of these calls will be treated as a matter of urgency and will be dealt with ASAP.

Also available is an IT support cover solution which will ensure your company is covered should one of your IT guys go away on holiday.

 

What's Next?:

If you have any questions, are not sure how much support you will require, or would just generally like more information, then please call 01536 747000 and we’ll arrange a one-on-one meeting with one of our ICT consultancy team members who will advise you on what level of service you will require.