Our Standards
No fancy pictures or gimmicks: just quality IT Support Services for your small (or not-so-small) business; whether it is in the East Midlands, or as far away as London (or further still!), we are here to help!
I.T. Aid Europe Ltd has been successfully offering IT outsourcing, IT support and PC support to our customers for over 10 years. Our team includes expert IT support specialists who are dedicated to providing our clients with superior customer service.
We strive to provide quality and reliable support to our clients any time of the day; whether it's via email, phone or on-site support, we are always there ready to lend a helping hand!
We are so confident in our support team that we are able to provide the following guarantees:
Server Problems? Help will be on the way within 30 minutes or less
No surprise bandwidth limitations
Network Connectivity 99.9% of the time
Disaster Recovery
I.T. Aid has developed a Disaster Recovery Action / Business Continuity plan which will enable you to see at a glance whether or not your business is ready for a disaster (such as a server breakdown, a routing failure or - indeed the worst of cases- a fire or flood in your building). The plan is available for download; although, one of our disaster recovery consultants would be more than pleased to offer you a free appraisal of your disaster recovery needs.
Are You Ready for a Disaster?
Every modern business and organisation needs to consider what they should do in the event of a disaster which would temporarily, or even permanently, disrupt their day-to-day computing operations.
Disasters are not always necessarily related to fires and floods, but could come about simply through poor systems maintenance, hardware failure, inadvertent deletion of files by inexperienced users or even malicious users with a personal grievance.
Chances are, all companies are likely to have a disaster of one kind or another in their life time, but from an IT point of view it’s what you do to prepare for it that counts.
We have compiled a list of the major points to consider within your disaster recovery plan and broken them down into 11 key areas.
The questions in the pdf download are designed to evaluate your current disaster recovery model and will suggest what you need to do in order to ensure that you have a structured disaster recovery plan in place. Please do not hesitate to call us if you would like us to tailor a disaster recovery solution that fits the requirements of your business.
Download our Disaster Recovery self assessment form and assess your
current situation:
Some insurance companies insist that a disaster recovery solution is in place particularly when your business relies on Information Technology.
I.T. Aid has a great deal of experience in planning working disaster recovery solutions and has the expertise in-house to ensure that your business can plan for- and recover from - Information Technology related disasters.
We have a specialist area where we hold servers ready for disaster recovery. Our full scheme includes a replication service where we regularly update your backup server so that the switchover period is minimised in the event of a catastrophic failure.
Call us for a price list and further details.
I.T. Aid Europe Ltd offers a number of IT support schemes
Our support is primarily Microsoft based as we are Microsoft Certified partners and all of our team have extensive experience and skills with the Microsoft product range.
Our telephone support team is available during office hours; although, there is also an out of hours cover service which will enable you to call an expert up until 10:00 pm and at the weekend (including bank holidays) should you experience any difficulties with your computers, network or software.
All of these calls will be treated as a matter of urgency and will be dealt with ASAP.
Also available is an IT support cover solution which will ensure your company is covered should one of your IT guys go away on holiday.
For more information, please call us on 01536 747000