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IT Support Schemes

IT Support Schemes were set up by IT Aid Europe six years ago to make the management of IT outsourcing as straight forward as possible for the majority of our customers. It is far easier to budget and plan for IT if the way ahead is made clear and the timesacles / costs can be spread over a whole year. Most of our scheme customers have been on these plans since their inception and the IT departments have flourished and now are an integral part of the business rather than a 'White Coat' department hiding from 'Users'.

When a company joins a scheme they are allocated a number of units which is calculated and agreed by the business. The calculation is based around the number of users / machines and the number of servers in the business. The following table can be used as a guide.

Number of Users Recommended Scheme
1-4 Users Bronze
5-9 Users Silver
9+ Users Gold
20+ Users Platinum
30+ Users Platinum +
50+ Users Partnership +
Support

For example if your company had 6 users and joined the Gold Scheme you receive 70 hours of support which equates to 10 units (1 unit = 7 hours)

When ever you call the helpdesk you will be asked your account name and number. The help desk will resolve your problem then log the time spent on the job.

Every month you will receive an itemised bill with each job listed and how much time was spent on the job. It will also give you the total of remaining units. You can also log on to your control panel where you will be able to see in real time the jobs that are conducted on your account.

The scheme system makes it easy for you to see exactly where your money is being spent and ensures that you can easily manage your IT outsourcing.

If you’re not sure how much support you will require then please call 01536 747000 we’ll arrange a one on one meeting with one of our ICT consultancy team who will advise you on what level of service you will require.

Initial consultation is free and there is absolutely no obligation to buy in.







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